e-Visa Vietnam

Privacy Policy

 

would like to offer a safe and a reliable browsing experience and service. Therefore the company has implemented this privacy policy in order to satisfy the security measures required by the General Data Protection Regulation 2016/679, April 27th, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR); it does so with the intention of ensuring your privacy, as a User, and with the aim of being transparent about the use of your data and information.


The owner of this website is the following:


VAT number:

Address:


For anything else you may require in relation to this privacy policy, you can contact us by writing to the address indicated above.


1. IN WHICH SECTIONS OF THIS WEBSITE DOES COLLECT USERS' PERSONAL DATA?


a) Corporate email

Through this email address: gdpr@vietevisas.com, you can contact us and/or request the information you consider necessary to clarify any doubts related to the services offered and the operability of this website or data protection policy.

b) Contact form

The form completed when contacting us through the platform, you must include your personal data in the fields where the name and e-mail address are required.

c) Registration and/or Application form

You have the option to register on the platform or contracting our Services by providing all the required data.


2. OBJECTIVE AND/OR PURPOSE OF DATA COLLECTION


The purpose of data collection in all the sections previously mentioned is to maintain direct and personalized contact with you. In this way, will process your personal data to answer any questions or provide any information you may require, manage your requests and guarantee an experience that meets the highest standards.

The email address you provide when writing to corporate emails - or the personal data you provide through the contact form - will be used by to send you information related to any doubts or concerns you may have. The email will be also used to keep you informed about updates, upgrades, and to keep in touch where necessary.

may also process personal data for advertising and commercial purposes if you expressly show your consent at the indicated time. Commercial purposes are described in the following paragraph.

Under no circumstances will you receive information from third parties without having been previously informed or without your prior expressed consent. All these aspects have been implemented to ensure the compliance with the European regulation standards.


3. USE OF PERSONAL DATA FOR PROCESSING AND COMMERCIAL PURPOSES


informs you that the personal data you provide will be processed for the purposes set out in section one, in the following ways:


1. To attend and resolve requests or doubts (commercial or non-commercial, i.e. doubts about functioning of the services, prices etc) by any means of contact shared by the client with our company.

2. To allow access to registration options, in which case you must heed the conditions established.

3. To follow and periodically monitor the movements, interests and appointments made between and the client in order to offer the best service.

4. Reminder emails: for users who have entered this website and have left it before making a payment but filled out previously a form and accepted the terms and conditions. would like to boost its users to complete the purchasing process.

5. To send you newsletters if you previously allow to do so by consenting.

6. Push notifications: you will receive instant messages on your device if you enable the option in advance.

7. Commercial uses:

a. To be informed about news that may be contained on this website.

b. To send information that may be of interest, such as news related to our services or sector in the market.

c. To notify you of promotional agreements that has subscribed to in conjunction with other companies, professionals and/or collaborating associations, in order to to offer its Users additional functions.


also informs you about the following: (i) your personal data will not be used for purposes other than to carry out the processing expressly consented to at the time or for the purposes established in this policy on 's part; (ii) all this information is stored on an independent secure server.

also informs you that the information you provide through the website may reveal or allow others to deduce your nationality, ethnicity, gender, age or other aspects of your private life. By providing this information in a totally voluntary way, you are expressly and voluntarily accepting this Privacy Policy.


4. SHARING OF INFORMATION WITH THIRD PARTIES


will not provide the personal data of Users to third parties. If wishes to do so you will be informed in advance and your consent will be fully requested.


5. EXPRESSING CONSENT FOR THE PROCESSING OF PERSONAL DATA


5.1. Consent of natural persons


In compliance with the requirements of the General Data Protection Regulation 2016/679 and in accordance with the provisions of 's internal policies, each time you send your personal data you must give consent by clicking on the box that appears at the bottom of each form where your personal data is collected.

In other cases, when you write to 's contact email or any other enabled form for specific functions of the website, you will be expressly accepting that is able to collect your personal data for the purpose of the request you have indicated.

When these situations occur, you are freely and unequivocally agreeing to the processing of your personal data in accordance with purposes mentioned herein.

You guarantee that the personal data provided to is truthful, therefore you are responsible for communicating any changes.

The accepted use and processing of Users' personal data for the purposes referred to in this Policy, is always revocable, without retroactive effects, in accordance with the provisions of the current legislation.


6. ACCESS, RECTIFICATION, OPPOSITION, PORTABILITY, ERASURE AND RESTRICTION OF PROCESSING RIGHTS


GDPR has implemented legal guarantees that allows you the exercise of your rights and actions in relation to the processing of your personal data.

offers the Users these legal guarantees, so that, at any time and/or when you deem it appropriate, you can make use of your rights of Access, Rectification, Opposition, Portability, Erasure and Restriction of processing by writing to the contact email designated for the exercising of such rights: gdpr@vietevisas.com or by sending a request to . In both cases you must attach a copy of your passport or your ID and indicate the request you'd like to make: access, rectification, opposition, portability, erasure or restriction of processing.

It's important that you take responsibility for the information you have shared with other Users. is exempt from any liability in relation to the elimination of this information.

In the same way, the company does not control the system of renewal of the search mechanisms of third parties. This means that certain information concerning the individual that has already been cancelled by , may still appear on the Internet. In such cases, recommends that you contact the person responsible for these platforms to request the forgotten or erasure right.


briefly explains what the meaning of Users' rights is:


Access

User can see which personal data points are being processed by the company: the purpose, origin or possible transfer to third parties

Rectification

User has the option, or possibility, to modify inaccurate or incomplete personal data by specifying in the request that the data must be modified.

Cancellation or Suppression

Cancellation or suppression of the Users' personal data due to inappropriate or excessive use when it is possible in accordance with the Law.

Opposition

Users can object to the non-processing of their data in cases such as: advertising and commercial prospecting activities, or when such processing is aimed at the adoption of a decision referred to them and based solely on an automated processing of their personal information

Portability

Users can be provided with their personal data in a structured way, commonly used and machine-readable, and they have the right to transmit this data to another controller

Erasure

Users shall have the right to obtain from the controller the erasure of personal data concerning them without undue delay. The controller shall have the obligation to erase that personal data without undue delay. For example: Users withdraw consent on which the processing is based, or the personal data has been unlawfully processed

Restriction of processing

Users shall have the right to obtain from the controller the restriction of processing where one of the following applies:

(a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;

(b) the processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;

(c) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims;

(d) the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject.


7. AGE


To be a User of this Platform you must be over 18 years old.


8. SECURITY MECHANISMS FOR PERSONAL DATA COLLECTION


To guarantee the security of this website, has integrated a security system that maintains the confidentiality and integrity of all Users' personal data that has been sent or collected via the means mentioned in the first section of this Policy.

maintains the security levels of protection of data as is required by the GDPR and has provided all the technical means necessary to prevent; loss, misuse, alteration, unauthorized access and theft of the data provided by the User through the Platform.

You also understand and accept that security measures on the Internet are not impregnable, therefore you are obliged to adopt the necessary security measures that allow you to trust in the veracity of the website in which you are entering your personal data.

will do its best to guarantee the privacy and security of your identification data by exercising the utmost diligence and by implementing all necessary measures.

informs you that you will be solely liable for the security measures you implement in relation to the protection of your personal data. Therefore, is not liable for situations whereby Users have failed to implement security measures necessary for their own protection, nor for the consequences of this failure as well as for any causes or damages caused by third parties unrelated to the company, including fortuitous cases and/or force majeure.

In accordance with the above, the company cannot guarantee that unauthorized third parties may have knowledge of the class, conditions, characteristics and circumstances of the use that you make of the services offered on this Platform. However, conditions and terms of use have been set in 's Legal Notice.


9. COOKIES


uses third-party cookies for tracking and improving certain functionalities and services. You can consult the cookie policy by clicking here.


10. MODIFICATION OF THIS PRIVACY POLICY


reserves the right to modify this policy and to adapt it to future legislative or jurisprudential developments, as well as any changes in the way this website makes uses of Users' personal data in the future. If this modification affects you in relation to the processing of your data, for example 's plans to make additional use of personal data in a way that was not mentioned prior to the providing of the data, will notify you and seek your permission where needed.

Every time you access this Website you shall read this Privacy Policy.


11. UNAMBIGUOUS AND SPECIFIC ACCEPTANCE OF THE TREATMENT OF USERS' PERSONAL DATA


In accordance with the terms of the preceding paragraphs, you accept the following personal data processing:


11.1. As a visitor and/or information requester


  • The serving of requests or queries that you have made to through the prior mentioned channels in this policy.
  • The sending of information believes may be of interest to you, regarding company news or other content.

11.2. As a registered User on the platform


  • The providing of the requested service, assisting you in any doubts or queries you may have regarding the platform, 's service or the conditions applicable to it, as well as managing the commercial relationship, carrying out invoicing and collecting the hired services.

12. INTEGRATION WITH OTHER LEGAL NOTICES


This privacy policy is complemented by the Legal Notice, the Cookie Policy and the Terms and Conditions associated with this website.


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